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How does Scendr work
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FAQ's
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What is Amazon Product Prep?An Amazon prep centre is a service that receives and adequately prepares your inventory, then ships the inventory for you to Amazon’s fulfillment centers. The prep center will handle everything for you: bubble wrapping, bagging, labeling, packaging, and shipping.
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Do I pay before or after you prep my products?At Scendr, we require payment upfront before we begin prepping your products for shipment. This ensures that we can cover the costs of labor, materials, and any other expenses associated with fulfilling your order. Once payment has been received, we will begin the preparation process and keep you updated on the status of your shipment. If you have any concerns or questions about the payment process, please don't hesitate to contact us.
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Can I come and visit the prep centre?Yes! You can visit our Fba Prep centre. However, we have restricted access to the facility as we prioritize safety and security for our clients and staff. If you wish to schedule a visit, please contact us in advance to arrange a suitable time and date. We will be happy to show you around and answer any questions you may have about our services.
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Do you offer any additional services, such as bundling, repackaging, or quality control for Amazon sellers?Yes, Fba Prep offers a variety of additional services for Amazon sellers. Our team can assist with bundling products together, repackaging items for improved presentation, and conducting quality control checks to ensure your inventory meets Amazon's standards. We also offer labeling and barcoding services, as well as inspection and removal of damaged or defective items. Contact us to learn more about how we can help streamline your Amazon fulfillment process.
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What happens if there is an issue with my delivery when it arrives?If there are any issues with your delivery when it arrives, then our quality control department will pick up on it first and you will be informed via our platform and email.
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How long does it take to process and ship my products into Amazon's fulfilment centres?Pallets will be checked, processed and ready for shipping within 24 to 72 hours after receipt. This is of course depending on size and and complexity of the order.
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Do you accept credit card payments?Yes! We accept most forms of payments including credit cards.
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What do I do if I have been charged incorrectly?If you believe you've been charged incorrectly, please contact our customer support team with the relevant details, and we'll promptly investigate and rectify any billing errors to ensure accurate charges on your account. Your satisfaction is our priority.
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How do I know my products are being prepped correctly?At Scendr, we prioritise accuracy and quality in every step of the preparation process. You can have confidence in our services through: Quality Control: Our experienced team conducts thorough quality checks to ensure your products meet the highest standards. Detailed Instructions: We follow your specific instructions meticulously, guaranteeing that your products are prepped as per your requirements. Open Communication: We maintain clear and open communication with you, addressing any questions or concerns promptly. Transparency: You can access your inventory and order status through our online portal, providing transparency and real-time updates. Exceptional Service: With years of experience, we take pride in our reputation for excellent service and reliability. Rest assured that Scendr is committed to preparing your products accurately and efficiently, allowing you to focus on growing your business.
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How long does the prep process take?The processing time varies based on the volume and complexity of your order. Typically, we strive for quick turnaround times to ensure your products reach Amazon's fulfilment centres promptly.
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What happens if there are issues with my products during the prep process?In case of any issues, we'll promptly communicate with you to discuss solutions. Our goal is to address challenges efficiently and ensure your products meet Amazon's requirements.
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Are there any restrictions on the types of products you can handle?While we can handle a wide range of products, there may be restrictions on certain hazardous or prohibited items. Contact us for specific details regarding your product line.
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Can I use your services for international shipments to Amazon?Absolutely. We assist with both domestic and international shipments, ensuring your products are prepared according to Amazon's standards, regardless of the destination.
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How do I get my products to the prep centre?Simply ship your inventory directly to our facility, and we'll take care of the rest. Upon arrival, we'll inspect, label, and prepare your products according to Amazon's specifications.
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What is an FBA prep centre, and why do I need one?An FBA prep centre is a service that helps you prepare and package your products for fulfilment by Amazon (FBA). It ensures your items meet Amazon's requirements, saving you time and effort.
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How much do you charge?Our pricing is very simple, we charge just 30p per unit for standard labelling, or 60p per unit, if the product is bagged or bundled. You can see a full breakdown of our pricing by clicking the pricing tab in the menu.
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Do you have a MOQ (Minimum Order Quantity)?Unlike most Amazon Prep Centres, we do NOT have a MOQ. This means you can send any number of units to us, the price will not change and will be happy to work with you.
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Do you charge a monthly membership fee?Unlike all other Amazon prep centres, we do NOT charge a monthly membership fee. You can simply sign up on a pay as you go format.
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What is the process to sign up with Scendr?The process is simple. We will have an initial onboarding meeting where we will learn more about your business and requirements. After this we agree then sign a contract, and then we onboard you onto our system. Once this is all complete, you can start sending product to us immediately.
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How quickly can you receive, prep and send out my inventory?Our goal at Scendr is to be efficient as possible so we aim for 24 hours, but occasionally it will be a 48 hour turn around time.
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